Privacy policy

Our Commitment to Your Privacy

At LightArtsy, we prioritize your privacy as much as our craftsmanship. This policy outlines how we collect, use, and safeguard your data. By using LightArtsy.com (the "Site"), you agree to these practices.

1. Information We Collect

Personal Data (Provided by You):

  • Order Details: Name, email, shipping/billing address, payment information.

  • Account Info: Password, purchase history, preferences.

  • Communication: Emails, chat transcripts, customer service inquiries.

Automated Data (Collected via Technology):

  • Usage Data: IP address, browser type, device information, pages visited.

  • Cookies: Used to enhance site functionality and personalize your experience. Learn more in our Cookie Policy.

2. How We Use Your Information

  • Order Fulfillment: Process payments, ship products, and send tracking updates.

  • Customer Support: Respond to inquiries and manage returns (see our Return Policy).

  • Improvements: Analyze site traffic and user behavior to enhance our services.

  • Marketing: Send promotional emails (only with your consent). Unsubscribe anytime.

3. Data Sharing Practices

We never sell your data. Limited sharing occurs only with:

  • Payment Processors: Stripe, PayPal (to complete transactions).

  • Shipping Partners: FedEx, DHL (to deliver orders).

  • Legal Compliance: When required by law or to protect our rights.

4. Data Security

  • Encryption: All transactions use SSL/TLS encryption.

  • Access Control: Staff access to personal data is restricted and monitored.

  • Regular Audits: We conduct security assessments to protect against breaches.

5. Your Rights & Choices

  • Access/Delete Data: Request a copy of your data or ask us to delete it via Data Request Form.

  • Opt-Out: Unsubscribe from marketing emails via the link in every message.

  • Cookie Settings: Adjust preferences via your browser or our cookie banner.

6. International Data Transfers

We operate globally and may transfer data outside your country. Rest assured, we adhere to GDPR and CCPA standards, using approved safeguards like EU Standard Contractual Clauses.

7. Children’s Privacy

Our Site is not intended for users under 16. We do not knowingly collect data from minors.

8. Policy Updates

We may update this policy periodically. Changes will be posted here, with the "Last Updated" date revised.

Last Updated: [Insert Date]

Contact Us

Questions? Email privacy@lightartsy.com or mail:
LightArtsy Privacy Team
123 Sustainable Lane, San Francisco, CA 94101