Illuminating the Intersection of Art, Design & Innovation

Return and refund

Our Promise: Love It or Return It

At LightArtsy, we stand by the quality and craftsmanship of every product. If you’re not 100% satisfied, we make returns easy and stress-free.

Key Details

✅ 30-Day Money-Back Guarantee
Return any item within 30 days of delivery for a full refund or exchange.

🚚 Free Return Shipping
We cover return shipping costs for all domestic orders. International returns are subject to a $15 restocking fee.

💳 Fast Refunds
Refunds are processed within 3-5 business days of receiving your return.

How to Return an Item

  1. Contact Us: Email support@lightartsy.com with your order number and reason for return.

  2. Pack It Up: Securely package the item in its original packaging.

  3. Ship It Back: Use the prepaid return label we email you.

  4. Track Your Refund: We’ll notify you once your return is processed.

Conditions

  • Items must be unused, in original condition, and include all accessories.

  • Custom or made-to-order items (e.g., engraved lamps) are final sale.

  • Damaged or defective items are eligible for free replacements.

FAQs

Q: How long does it take to receive my refund?
A: Refunds are processed within 3-5 business days after we receive your return.

Q: Can I exchange an item?
A: Yes! Email us at support@lightartsy.com to arrange an exchange.

Q: What if my item arrives damaged?
A: Contact us within 7 days for a free replacement or refund.

Contact Us

Questions? Email support@lightartsy.com or call +1 (800) 555-LIGHT.

Our Mission & Vision

LightArtsy is dedicated to transforming spaces through meticulously designed and artfully crafted lighting. We strive to blend timeless aesthetics with modern functionality, sustainable practices, and innovative technology, enriching lives one beautifully lit moment at a time.
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Artistic Integrity

We believe every lamp should be a statement. Our designs are born from genuine artistic inspiration, seeking timeless beauty over fleeting fads. We celebrate originality and the power of form to evoke emotion.

Function and aesthetics are inextricably linked. We obsess over the details, ensuring each piece is not only visually stunning but also perfectly suited to its purpose, enhancing the space it inhabits with thoughtful illumination.

The human touch is irreplaceable. We partner with skilled artisans who employ traditional techniques alongside modern innovation, imbuing each lamp with a tangible sense of quality, care, and durability.

Beauty should not come at the expense of our planet. From ethically sourced and recycled materials to energy-efficient technology and responsible production methods, we are deeply committed to illuminating a path towards a more sustainable future.
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