Our Promise: Love It or Return It
At LightArtsy, we stand by the quality and craftsmanship of every product. If you’re not 100% satisfied, we make returns easy and stress-free.
Key Details
✅ 30-Day Money-Back Guarantee
Return any item within 30 days of delivery for a full refund or exchange.
🚚 Free Return Shipping
We cover return shipping costs for all domestic orders. International returns are subject to a $15 restocking fee.
💳 Fast Refunds
Refunds are processed within 3-5 business days of receiving your return.
How to Return an Item
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Contact Us: Email support@lightartsy.com with your order number and reason for return.
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Pack It Up: Securely package the item in its original packaging.
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Ship It Back: Use the prepaid return label we email you.
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Track Your Refund: We’ll notify you once your return is processed.
Conditions
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Items must be unused, in original condition, and include all accessories.
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Custom or made-to-order items (e.g., engraved lamps) are final sale.
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Damaged or defective items are eligible for free replacements.
FAQs
Q: How long does it take to receive my refund?
A: Refunds are processed within 3-5 business days after we receive your return.
Q: Can I exchange an item?
A: Yes! Email us at support@lightartsy.com to arrange an exchange.
Q: What if my item arrives damaged?
A: Contact us within 7 days for a free replacement or refund.
Contact Us
Questions? Email support@lightartsy.com or call +1 (800) 555-LIGHT.