Our Commitment to You
At LightArtsy, we combine speed with sustainability. Every order is carefully packed and shipped carbon-neutral to ensure your lighting arrives safely and responsibly.
Shipping Options & Timelines
🚚 Standard Shipping (Free on Orders Over $99)
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Domestic (U.S.): 3-5 business days after processing.
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International: 7-14 business days (varies by destination).
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Tracking: Sent via email once your order ships.
⚡ Expedited Shipping
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Domestic: 1-2 business days ($15 flat fee).
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International: 3-5 business days (calculated at checkout).
How It Works
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Order Processing: Handcrafted items take 1-3 business days to prepare.
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Shipment Notification: You’ll receive a tracking link via email.
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Delivery: Signatures may be required for high-value orders.
Important Notes
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Customs & Duties: International buyers are responsible for any import fees.
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Address Accuracy: Double-check your shipping details at checkout. Incorrect addresses may delay delivery.
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Damaged Items? Contact us within 7 days for a free replacement. Learn more in our Return Policy.
Sustainable Shipping Practices
🌿 Eco-Friendly Packaging:
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Recyclable cardboard boxes.
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Biodegradable cornstarch foam inserts.
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Soy-based ink labels.
🌍 Carbon-Neutral Delivery:
We offset 100% of shipping emissions via reforestation projects. Learn about our Sustainability Commitment.
FAQs
Q: Can I track my order?
A: Yes! Use the tracking link in your confirmation email or log into your account.
Q: Do you ship worldwide?
A: Yes! We ship to 100+ countries. Shipping costs and times vary.
Q: What carriers do you use?
A: FedEx (U.S.), DHL (International), and USPS for lightweight items.
Q: What if my order is delayed?
A: Contact us at support@lightartsy.com. We’ll investigate and keep you updated.
Holiday Shipping Deadlines
To ensure delivery by December 24:
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Standard Shipping: Order by December 10.
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Expedited Shipping: Order by December 20.
Contact Us
Need help? Email support@lightartsy.com or call +1 (800) 555-LIGHT.