FAQs

Awkwardness gives me great comfort. I’ve never been cool, but I’ve felt cool. I’ve been in the cool place, but I wasn’t really cool – I was trying to pass for hip or cool.
A girl should be two things: classy and fabulous. I am convinced that there can be luxury in simplicity. I wanted to dress the woman who lives and works, not the woman in a painting. It’s hard to balance everything. It’s always challenging. My relationships with producers or photographers – these are relationships that took years. I can’t get sucked into that celebrity thing, because I think it’s just crass. My aim is to make the poor look rich.
Are LightArtsy products made with eco-friendly materials?
Absolutely! Every fixture uses ethically sourced materials, including reclaimed wood, recycled metals, and non-toxic finishes. Explore our Sustainability Commitment for details.
How durable are your lighting fixtures?
Our products are built to last. For example, metal pendant lights undergo rigorous stress-testing, and ceramic bases are kiln-fired for chip resistance.
How long does shipping take?
Most orders ship within 3-7 business days.
US: 3-5 days via FedEx (trackable).
International: 7-14 days. Check our Shipping Policy for real-time updates.
Can I modify or cancel my order?
Yes! Contact us within 6 hours of purchase atsupport@lightartsy.com.
Are LightArtsy fixtures easy to install?
Most products include step-by-step guides and standard hardware. For complex pieces like chandeliers, we recommend professional installation (find local electricians via our partner network).
Do your lights work with dimmers/smart home systems?
All smart-enabled fixtures are compatible with Alexa/Google Home. Dimmable products are labeled clearly in descriptions.
What if I’m unsatisfied with my purchase?
We offer a 30-day hassle-free return policy. Simply contact us for a prepaid return label. See Returns & Refunds for details.
Do your products come with a warranty?
Yes! All purchases include a 5-year craftsmanship warranty. Report defects to support@lightartsy.com for free repairs/replacements.
Are your products safety-certified?
All electronics (e.g., LED bulbs, wiring) meet UL/CE standards. Certificates are available upon request.
Are your materials child/pet-safe?
Yes. We use non-toxic, BPA-free finishes and shatter-resistant materials like reinforced glass.