Help & FAQ

Our standard shipping within typically takes 3-7business days after processing. Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We strive to offer competitive rates. You can view estimated shipping costs in your cart before finalizing your purchase. For more detailed information, please visit our Shipping Policy.

Yes, we understand sometimes you need your artistic lighting sooner! We offer expedited shipping options for most items, which you can select during checkout. Delivery times and costs for expedited shipping will be displayed before you complete your order.

To save your time and reach our support quickly, please follow below steps:

• Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
• Capture screenshot or video for the issue you get.
• Specify which template and version you are using.
• Describe clearly how to reproduce the issue.
• Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

Once your order is lovingly packed and shipped, we'll send you a shipping confirmation email containing a tracking number and a direct link to the carrier's website. You can use this to follow your package's journey from our studio to your doorstep.

We meticulously inspect and package every piece, but if your order arrives damaged or isn't what you expected, please contact our Customer Care team at Lightarty@outlook.com or through our Contact Page within 48 hours for damage / 7 days for incorrect item of delivery. Please include your order number and photos of the issue. We'll work swiftly to make things right, whether it's a replacement, exchange, or refund, as outlined in our Returns Policy.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Yes, LightArtsy is delighted to bring artistic illumination to customers around the globe! We ship to many international destinations. Shipping costs and delivery times will vary based on your location and will be calculated at checkout. Please be aware that international orders may be subject to local import duties, taxes, and customs fees, which are the responsibility of the recipient and are not included in our shipping charges.

Choosing the perfect light can be an art! Each product page includes detailed dimensions and specifications. We also recommend considering the scale of your room, ceiling height (for pendants), and the existing decor. Our Inspiration Blog offers styling tips, and you can always contact our design-savvy customer care team for personalized advice. We're happy to help you find the ideal piece!

We aim to process orders quickly to get your beautiful lighting to you promptly. If you need to make a change or cancel your order, please contact us as soon as possible, ideally within 1-24 hours of placing it. If your order has not yet entered the shipping process, we will do our best to accommodate your request. Once an order is shipped, it cannot be canceled but can be returned according to our Return Policy.

We occasionally offer special promotions and discounts to our valued customers and subscribers. The best way to stay informed is to sign up for our newsletter at the bottom of our homepage and follow us on our social media channels Instagram, Pinterest.

Many of our pieces are crafted in small batches to ensure quality. If an item is out of stock, you can often sign up on the product page to be notified via email when it becomes available again. For estimated restock times on specific items, feel free to contact us.

At LightArtsy, we believe lighting is an art form. Our uniqueness lies in:

Learn more about our philosophy on our About Us page.

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We make every effort to display the colors and textures of our products as accurately as possible. However, please note that colors can vary slightly depending on your screen settings and lighting conditions. Natural materials like wood or hand-blown glass may also have inherent variations, which add to their unique charm.

Proper care will ensure your LightArtsy piece remains beautiful for years to come. General care involves gentle dusting with a soft, dry cloth. Avoid abrasive cleaners or harsh chemicals. Specific care instructions for different materials (e.g., glass, metal, fabric shades) can be found on the individual product page or in the care guide included with your product. For any specific concerns, please contact us.

Assembly requirements vary by product. Most table and floor lamps require minimal assembly, such as attaching a shade. Pendant lights and wall sconces generally require hardwired installation by a qualified electrician for safety and proper function. Product pages will specify assembly needs, and instructions are always included.

We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All available options will be displayed at checkout.

Absolutely. Your security is paramount to us. Our website uses SSL (Secure Socket Layer) encryption technology to protect your personal and payment information during transmission. We do not store your full credit card details on our servers.

We want you to be completely delighted with your LightArtsy purchase. If for any reason you're not satisfied, most items can be returned or exchanged within 30 days of delivery, provided they are in new, unused condition and in their original packaging. Some exclusions, like custom orders or final sale items, may apply. Please read our full Return & Exchange Policy for complete details and instructions.

Yes, we stand behind the quality and craftsmanship of our products. LightArtsy lighting fixtures come with a [e.g., 1-year or 2-year] limited warranty against manufacturing defects from the date of purchase. This warranty does not cover damage due to accidents, misuse, normal wear and tear, or improper installation. For detailed terms, please visit our Warranty Information page.

We typically respond to inquiries within 12-48] business hours.