Shipping policy

Last updated: August 2026

We know you're excited to see your new light in person — we are too. Here's everything you need to know about how we get it to you.

Processing Time

Orders are processed within 1–3 business days of payment confirmation. You'll receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.

Orders placed on weekends or public holidays are processed on the next business day.

Shipping Options & Estimated Delivery

Shipping Method	Estimated Delivery	Notes
Standard Shipping	5–8 business days	Available for most US destinations
Expedited Shipping	2–3 business days	Available at checkout where offered
International Shipping	10–21 business days	Varies by destination country

Delivery estimates begin from the date of shipment, not the date of order. During peak seasons (holidays, major sales), processing may take an additional 1–2 business days.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Free standard shipping is available on qualifying orders — the current threshold is displayed at checkout and on our homepage.

Where We Ship

We currently ship to the United States and select international destinations. Available shipping countries are shown at checkout.

For wholesale, trade, or large-volume orders, please contact us at lightarty@outlook.com to discuss shipping arrangements.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery in real time via the carrier's website.

If you haven't received tracking information within 4 business days of your order, please check your spam folder first — then reach out to us at lightarty@outlook.com.

Damaged in Transit

Lighting fixtures are delicate. We pack every order carefully — but if your item arrives damaged, please contact us within 7 days of delivery at lightarty@outlook.com with:

Your order number
Photos of the damage (product and packaging)

We'll arrange a replacement or refund promptly. No lengthy back-and-forth.

Incorrect Address

Please double-check your shipping address before placing your order. We are not responsible for orders delivered to an incorrectly entered address.

If you notice an error immediately after ordering, contact us at lightarty@outlook.com as soon as possible — we'll do our best to update it before the order ships.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, import taxes, or fees upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping rates.

We recommend checking with your local customs authority for estimated costs before ordering.